🔏 Privacy Behind Your Holiday Shopping

fovepve™ · Privacy Policy

Browsing Christmas decorations, placing an order, or asking our team a question involves information that helps us provide store services.

This policy describes the personal information handled in connection with fovepve.com, the purposes for using it, the providers involved, and the choices available to you.

fovepve™ is operated by Guangzhou Shiwan Trading Co., Ltd.

For privacy inquiries, contact service@fovepve.com.

🛍️ Information Connected With Your Visit

The information we handle depends on your interaction with the store. We may receive it directly from you, through website technologies, or from providers supporting transactions and delivery.

When You Browse

Website technologies may collect your IP address, browser type, device information, cookie identifiers, and activity within the store.

When You Order

We handle information needed to administer your purchase, including your name, email, telephone number, billing and shipping addresses, selected decorations, product options, quantities, and order number.

Order records may also include payment status, shipment tracking, returns, refunds, and related correspondence.

When You Contact Us

We receive the information you submit, such as questions, messages, photographs, videos, and details about a product or order.

For decorating questions, you may choose to share display measurements or photographs of a tree, doorway, mantel, table, or celebration area.

Share only what is relevant. Avoid including unrelated people, children’s images, private documents, address labels, or other unnecessary personal details.

Payment Details 💳

Shopify and the payment providers available at checkout process information required to complete transactions. We receive relevant payment status and transaction details to manage purchases and investigate inquiries.

Never send full card numbers, security codes, passwords, or one-time verification codes to customer support by email.

⚙️ Why We Use Personal Information

Purpose	How Information Is Used
Process purchases	Review payment status, prepare orders, arrange fulfillment, and provide shipment updates
Answer questions	Clarify listed product details and respond to customer requests
Provide after-sales care	Investigate damaged or missing items and handle replacements, returns, refunds, or disputes
Run the website	Support carts, checkout, preferences, and technical troubleshooting
Understand store performance	Review website activity and identify service improvements
Protect customers and services	Detect suspected fraud, investigate unauthorized activity, and maintain security
Keep required records	Meet applicable accounting, transaction-record, and legal obligations
Communicate with you	Send service notices and permitted promotional messages consistent with your choices

Where applicable law requires a legal basis for processing, we rely on the basis appropriate to the activity, such as fulfilling a purchase, meeting legal obligations, consent, or legitimate interests where permitted.

🍪 Your Browser & Cookie Settings

Cookies and similar technologies may support essential store functions, saved preferences, checkout, security, analytics, and website improvements.

You can adjust your browser settings and use privacy controls available on the website. Where consent is required, optional technologies are subject to that consent.

Blocking certain technologies may affect shopping features, including saved settings or your cart.

For questions about available controls, email service@fovepve.com.

🤝 Providers That Help Operate the Store

Relevant information may be disclosed to providers supporting the following services:

Store hosting & administration
Website operation, checkout, and order management.

Payments & verification
Transaction authorization, processing, security checks, and refunds.

Fulfillment & delivery
Order preparation, transportation, tracking, and delivery assistance.

Customer communications
Support correspondence and permitted email messages.

Analytics & technical protection
Website measurement, troubleshooting, security, and fraud prevention.

The information disclosed depends on the task performed and the purpose of the disclosure.

We may also disclose information where necessary to meet legal obligations, respond to lawful requests, investigate fraud, resolve disputes, or protect rights.

🛒 Shopify & External Services

Our store uses Shopify to support e-commerce and website operations. Shopify and payment providers may also process personal information under their own privacy notices, depending on their role.

Links or integrations may connect you with external services. Their terms and privacy practices may apply when you interact with them directly.

Review the relevant provider’s notices before sharing information through those services.

🌐 Where Processing May Take Place

Our operating company is based in China. The platforms and providers supporting the store may process or store personal information in other countries.

Processing locations depend on the services involved in your purchase or interaction with us. Where required, applicable safeguards are used for international transfers.

🗃️ Keeping & Removing Records

We retain personal information for as long as reasonably necessary for the purposes explained in this policy.

The appropriate period depends on the information involved and factors such as:

• Completing an order and providing customer assistance.

• Handling returns, refunds, and disputes.

• Maintaining accounting and transaction records.

• Preventing fraud and protecting services.

• Meeting applicable legal requirements.

Different records may have different retention periods. A deletion request may be subject to exceptions where information must be retained for a lawful purpose.

🧭 Choices Available to You

Depending on your location and applicable law, you may have rights to:

✓ Access information about the personal data we hold
✓ Correct inaccurate or incomplete details
✓ Request deletion, subject to applicable exceptions
✓ Receive eligible information in a portable format
✓ Object to or restrict certain processing
✓ Withdraw consent where processing relies on consent

Where applicable, you may also have rights to opt out of sale, sharing, or targeted advertising as those terms are defined by relevant law.

Send a Privacy Request

Email service@fovepve.com with a description of your request and enough information to identify the relevant interaction.

We may need to verify your identity or confirm authorization if you are acting for another person. Please do not send sensitive identity documents unless we request them through an appropriate process.

We will respond within applicable legal time limits. Where available, you may also raise a concern with the relevant privacy authority.

💌 Marketing Preferences

To stop receiving promotional emails, use the unsubscribe option provided in those messages.

You may still receive communications needed for an existing purchase or support request, including:

Order confirmations · Payment notices · Tracking updates · Return instructions · Customer support replies

Changing your marketing preferences does not prevent these necessary service messages.

🛡️ Protecting Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

No online transmission or storage system can guarantee complete security. Use the appropriate checkout and support channels, and provide only the information needed for your purchase or inquiry.

If you believe information connected with your interaction with our store has been compromised, contact us with a brief explanation.

🧸 A Note About Children

Our store is intended for general shopping and is not directed to children. Christmas themes and decorative characters do not make the website a children’s service.

We do not knowingly collect children’s personal information in violation of applicable law. If you believe a child has provided information improperly, contact us so we can review the matter and take appropriate action.

🏢 Who Is Responsible?

Guangzhou Shiwan Trading Co., Ltd. operates fovepve™ and is responsible for personal information handled in connection with the store as described in this policy.

Business Information	Details
Brand Name	fovepve™
Legal Company Name	Guangzhou Shiwan Trading Co., Ltd.
Owner	Tian Yu
Privacy & Customer Support Email	service@fovepve.com
Contact Number	+86 132 4240 0552

📍 Registered Business Address
Room 403, No. 7, Lane 11, Chaoyang North Street, Shipai, Tianhe District, Guangzhou, China

🔄 Policy Changes & Further Questions

We may revise this policy when our services, technology, information practices, or applicable requirements change. Updated versions will appear on this page, with additional notice where required.

For questions about this policy or an available privacy right:

✉️ Email: service@fovepve.com
☎️ Telephone: +86 132 4240 0552

Include only the details needed to explain your concern. An order number may help us locate a purchase-related interaction.

fovepve™ · Personal Information · Privacy Choices · Customer Assistance